• Insurance
  • Waiver of damages Waiver with excess
  • Protection against excessive theft
  • Third party liability
  • 18% VAT
  • 24-hour assistance

Limited mileage is subject to the following mileage limits

  • 1 to 3 days: 200 km / day
  • From 3 to 14 days: 150 km / day
  • 15 days and above: 100 km / day

Customers are responsible for all fees, congestion charges, fast tickets; parking and traffic fines. And any associated administrative costs.

Hires your rental

  • One-way rentals: In Turkey € 0.49 per km if a fixed price is not recommended at the time of booking.
  • Delivery and packages: In Turkey 0.49 euros per kilometer.
  • No cancellation / cancellation fees.
  • The key, the loss of documents.
  • Additional injury insurance for drivers and / or passengers.
  • Personal Accident Insurance (PAI).

Antenna Damage, Tray Damage, Clutch Damage, Gearbox Damage, Door Lock Damage, Door Handle Damage, Door Sill Damage, Windshield Wipers Damage, Glass Damage, Mirror Damage, Wheel Damage, Tire Damage, Interior Damage to Vehicle, Spare parts and car socket, hubcap, lights, gas hood, warning triangles, damage to car upholstery, damage to the roof, damage to the roof rack and any luggage on it, severe damage to the car, underground damage and personal property in a rented car, damages Caused by carelessness, puncture the tire and the tire Explosive, water immersion or salt water damage, cold damage, fuel errors, damage to child seats and child seats, electricity shortage due to forgotten running devices, damaged or damaged vehicle documents, damaged or lost registration plate, damaged or stolen car emblem. The car rental company, however, is not obliged to replace a fixed frame or damage to musical instruments (radio, CD / mp3 player, etc.). Towing costs are not covered by any insurance.

The total cost of the rental is paid at the time of delivery of the vehicle. The shortest rental period is 24 hours and each additional hour will be charged up to 1 hour at 1/3 of the applicable price. Any portion over 1 hour will be counted for the whole day. Payment can be made via VISA, MASTERCARD, AMEX or CASH. The deposit is required and is returned at the end of the rental period.

The chartered vehicle must not be removed from the scene until the police and CCH TURIZM SEY report is completed. Org. LTD. ŞTİ (hereinafter referred to as car rental company) has been notified.

In case of any accident related to your rental car, you should immediately contact the nearest police station and get a report of the accident. The report should clearly state whether you are driving under the influence of alcohol or drugs. If the police do not report the incident and comply with the requirements of the law of the country, the insurance may become invalid. It is necessary to report any accident or damage to the car rental company.

In case of further damage to the rental car, the above procedure should also be followed. If the vehicle is damaged during parking, you should report the damage to the car rental company before moving the vehicle. In case of theft, you should immediately inform the car rental company and report to the police and then provide a copy of this document to the car rental company.

Car documents and keys must be delivered to the car rental company. In general, the customer must immediately report all damages to the car rental company. Any unnoticed accident or car damage can be interpreted as negligence. This may result in a charge to the customer.

For any infringement / traffic violation that we must address, an administrative fee will apply. Management fees are necessary to cover our time and cost, as a business in processing fines received on your behalf. Once we receive a traffic fine notice, we must investigate each violation, match it with the relevant tenant, pay the appropriate authority within the statutory deadline, and then bill you / the customer / driver accordingly, to ensure that no delays occur. Circular / We charge 20 TL + TAX for each traffic violation.

All our vehicles are equipped with OGS / HGS tags so that our customers do not bother to purchase these brands for driving through the roads where fees are paid. Fees are charged to our customers who use the communication methods as many times as they use telephone routes during the rental period (18% tax is not included). We also charge our customers an administrative fee of 15 TL (18% tax is not included).

The minimum age required is 21 years. For groups, the minimum age of ECMR-ECMD-ECAR-CDMR-CDMD-CDAR-IDMD must be 21 years with a valid driving license for at least two years. For groups, SDMR-SDMD-SDAR-SDMD-IDAR-IDAD-CWMR-CWMD and IWMR are required to be 23 years of age with a minimum of 2 years of valid driving license. For groups, FDMR-FDAR-FDMD-FDAD-CPAR-CWMD + 2, the minimum age of 25 years with a valid driving license is required. For groups, the minimum requirements for SVMD-SWMD-LDAR are driver's license and 28 years of age.

The maximum age of the driver is 75.

You must keep a driver's license for at least two years. License holders in the UK are required to present a photo card and paper counterpart. A young driver from 19-21 years old is charged: EUR 5.00 per day plus tax

When collecting the vehicle, the main driver and any additional drivers will need to provide a full driving license in their name.

Valid passport (or ID card, if written in Roman letters and only for EU countries), airline tickets may be required.

In some cases, if the driver's license is printed in a non-Roman alphabet (Arabic, Chinese, Japanese, Cyrillic, etc.), an international driver's license is required.

Please note: The International Driver's License / Driver's License does not replace the requirements for a regular driver's license. If you are using an international license / permit, a full driving license in the name of the main driver will remain mandatory for car hire.

Your rent in goktour usually collision damage and theft protection exemptions. Waiver of Collision Damage You will waive your responsibility to pay any damages to the vehicle during the rental period.

Theft Waiver provides coverage for theft or damage caused by attempted theft of the vehicle, its parts and accessories up to its full value and any loss that may occur to our car rental company. Both are subject to some exclusions. Your liability is waived provided that you pay a fee, referred to as an excess which limits your liability to the surplus cost only. If the tenant acts recklessly or negligently or is paid under the influence of drugs or alcohol, you may be liable for full cost damage. Please note that in our charter company policy there are exceptions for coverage which may include windshields, tires, underside or inside the vehicle, towing fees and replacement keys. Please check your full agreement at the time of the rental for exact exceptions.

At the time of receipt, you will be asked to leave a deposit to cover the surplus. Usually takes the form (minimum: increase + fuel + tax) is blocked on an international credit card in the name of the main driver (cash deposits, maestro, electronic visa transfer and debit cards are not accepted).

The full amount will be released after 15-20 business days after the car is returned if the car is returned in the same condition as the one you rented. Please note that due to the foreign exchange rate and other possible bank charges, the customer will be responsible for the potential expenses involved when the deposit / recovery fee / refund is charged.

Full tank is not necessary. The tenant returns the tank with a pick-up level. There are no refunds for unused fuel.

For leasing in Turkey, cross-border transit is not allowed.

Free cancellation for 48 hours after booking. Cancellation is not allowed after the date of receipt and time

If for any reason you are unhappy with your rental, you should inform the car rental company of your concerns at the local time. If you are still unhappy and would like to file a formal complaint, all complaints are also after the lease expires, you must send you in writing to our customer service team at info@goktour.com

We will investigate for you. You will receive a confirmation of your email within a few days, and we strive to answer all customer service inquiries within 7 days of receipt. Sometimes we can see delays, if we are dealing with third parties.

Additional equipment required at the time of booking or locally purchased

  • Additional driver: 100 TL per day. (Taxes included)
  • Child seat: 30 TL per day. (Taxes included)
  • Snow chains: 20 liras per day. (Taxes included)
  • Navigation system (GPS): 35 liras per day. (Taxes included)

Please note that additional equipment such as baby seat, GPS, snow chains, etc. are all on request and subject to availability. This will be charged locally and may be subject to airport charges and local taxes as appropriate. Goktour does not guarantee the availability of any extras.

Additional equipment required at the time of booking or locally purchased

What is the cancellation policy for prepaid or partially paid reservations? If you cancel 48 hours before your receipt, you will be charged only € 20 in administrative fees and the remaining amount will be refunded. If you cancel less than 48 hours in advance, you will receive a refund of € 50 for full prepaid reservations. If your online payment is less than € 50, no refund will be given for your rental car reservation. Amendment or cancellation of optional extras may not be less than 24 hours prior to receipt. What is no attendance? "No Show" occurs for the following reasons: Do not tell us about cancellation before the date of receipt. I failed to pick up the car in the arranged time and date. You have failed to provide the required documents to pick up the vehicle. I failed to provide a credit card in the name of the main driver with enough money available on it. In case of any of the above, you will not be refunded. The car rental company reserves the right to refuse a car in case it fails to arrive on time with all necessary documents and a credit card with sufficient funds available to deposit security in the car. Customer may cancel according to our cancellation policy and may be refunded.

In the unfortunate situation where you have to cancel your rent, goktour will charge a cancellation fee before your collection date (see below). Refunds will not be refunded for early expired rents, late groups, no show or cancellations after the rental start date. All cancellations must be made in writing or emailed to info@goktour.com or faxed to +905438004300 and will take effect from the date you receive goktour. We do not accept cancellations by phone. Cancellation fees are: 7 days or more before the start date, 25 euros. 6-3 days before start date 40% Two days before the start date 70%

We ask for your name, phone number, and email address. This information helps us process your reservation or contact you in case of any problem with your requests or send an email confirmation of your reservation. What information is collected by goktour? IP Address: We record your IP address when you visit our website. This address identifies your Internet service provider (ISP) only and does not contain any information about you. We use this data to better monitor the source of traffic to our site. How does Marty protect your information? If information, such as credit card details, etc., is required that requires protection, we use an encryption technology, called Secure Sockets Layer (SSL).

If you participate in any competition on our site, we will ask for your specific personal information to notify you if necessary. Because the terms or rules of each competition or promotion may change, these terms or rules will be announced during the competition / promotion. If a prize is awarded through third parties, this data will be shared with them to distribute the prizes.

It is necessary that all relevant documents are provided. Driver's license (copy of both sides). A valid credit card It is also necessary to apply a deposit to customers' credit cards. Booking number or email confirmation. A valid passport or identity card. Only a passport will be enough, but in any case, we strongly recommend that you have another valid ID card. Rental conditions When you arrive at our local office, the car will be ready for hire. Our first priority is to consider all possible results to ensure that all our vehicles are ready for hire in terms of mechanical, technical and comfort. If you believe these criteria cannot be met, please inform the person responsible for leasing. Check before rent Before receiving your vehicle, please check your vehicle carefully.If there is any scratch or damage not written in the agreement, please contact the person in charge to rewrite the agreement. Otherwise, you may be liable for damages not written to the Agreement.

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